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  1. Practical advice,but is it reasonable for consumers to eat the defective items if Amazon’s not doing their due diligence to prevent these in the first place may be the question.Disappointing to read more than one article on the subject now mention,or imply Amazon customer service doesn’t speak with the account specialist who ban customers for breaching an unwritten rule. As more companies offer consumers an online market, Amazon may need to improve its policy with respect to both consumers,and their market place vendors. When the latter includes misleading information,Amazon needs to put that vendor on notice, including payment reversal. The most expensive item I’ve had to return happened twice because the vendor had never personally tested their item. It was done via a third party who clearly didn’t do a proper assessment. Rendering the item ordered useless to me,if not potentially damaging something much more expensive if used for the described conditions,and purpose. Pictures are important if the account specialist looks at them in conjunction with the customer complaint (s) before a ban. Also,my multiple returns of lesser value,these were not as described.One item had a lifetime warranty,yet the vendor’s customer service couldn’t be bothered to look up the order number I submitted. Amazon thankfully allowed an updated review,and picture. I now know to AVOID certain materials, and have become more selective of vendors on Amazon given the inconveniences of having to return items I actually NEEDED. Amazon has issued me that preliminary, veiled threat of a ban I think without stating it given others’ experiences. eBay appears to be more stringent with their sellers ,and the​ consumer policies seem more transparent. Example, I know the state an ebay item’s shipping from ,yet this isn’t always the case with Amazon. Especially China stuff. As a consumer,I don’t want increased costs due to abuse by some.

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